Rate Card | As of 1st May 2010

OFF SITE | (You bring/send your equipment to us)
Flat rate of £70 per hour except in the case of an emergency rush job which requires overnight work. In which case £80 per hour. In most cases this is not necessary.
ON SITE | (Your location)
£75 per hour - Mon-Fri 9-5 pm

Out of hours: negotiable

CONCESSIONS | If you are on a low income, please ask about my reduced rates for those in receipt of benefits or similar financial hardship. I'm always willing to help if I can.

Please note:

1. The 1st hour of any On Site appointment will
be charged at one & a half times the normal rate to allow
for travelling time. (i.e. Mon-Fri 9-5 pm; first hour
is £112.50. Subsequent hours are £75 per hour).
2. My minimum charge is 1 hour.


TELEPHONE & E-MAIL SUPPORT
One telephone call* and/or e-mail will be charged at a minimum rate of £8. Subsequent time is charged pro-rata. It therefore makes sense to make a list of questions BEFORE calling, to maximise value for money. We encourage e-mail enquiries, for then you will have an email to refer to both then and in the future. However, if your question is about your email not working... :)
Note: Support calls/emails and remote access are invoiced quarterly.

* Please try to call us between 9.00 am and 12.00 noon. (As we will then be able to give you our full attention and will also have access to a computer to help talk you through things.)


COLLECTIONS & DELIVERIES
If you wish us to collect/deliver your machine, we charge a minimum of 1 hour. (This is because we will need to make a special trip by car - while we generally travel by Motorcycle).
Note: This is over and above any time On Site. You may prefer to deliver/pick up your machine yourself and/or arrange a taxi. In the case of a laptop where we are already On Site or scheduled to attend in any case, there will be no delivery charge.


CANCELLATIONS
We require a full 48 hours notice for cancellations in order to give us the chance to schedule in other clients. Cancellations between 24 and 48 hours will be charged at half the normal rate. Cancellations inside the 24 hour period will be charged at full rate.
Note: This INCLUDES the extra half hour for travelling charged for On Site visits.

Please ALSO see our Terms and Conditions of Service.


Address: 107 Hampden Way, Southgate, London N14 5AU (nearest Tube is Southgate on the Piccadilly line)

Free parking is available at all times.
Telephone: 07941 88 55 09

Landline: 020 8362 8153 (but please try the mobile first as you are more likely to get me).
email: info@computer-genie.co.uk | web: www.computer-genie.co.uk